Return's and Exchange
We want you to be completely in love with your new purchase! If for any reason you are not completely satisfied with your purchase and would like a refund or to exchange for a different style/color or size please email us at email@example.com so we can resolve any problems. We will provide you with a the return information on our simple return process to send the goods back to us.
Refund or exchange policy only applies if the below terms are met:
- Australian orders products must be returned 15 days from purchase
- International orders products must be returned 30 days from purchase
- The goods must not have been worn or used, damaged after delivery, or any attempt has been made to alter the product or if they have been dropped or broken.
- All products must be returned in their original condition with original tags and internal hygiene protection sticker in it’s original placements as sold when shipped.
- Returns can not be submitted without contacting customer service first (firstname.lastname@example.org).
- Sale items will not be accepted for refund only exchange or store credit.
How to Return or Exchange
- Contact customer service (email@example.com) to receive return information and return shipping address.
- Include the items you wish to exchange or return with a copy of your It’s Now Cool invoice.
- It's Now Cool will not refund the initial shipping costs. Return shipping to It’s Now Cool is at the customer’s expense. Make sure you hold onto your return shipment tracking number.
- Clearly mark order number on the outside of goods being returned. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. It’s Now Cool Pty Ltd will not be responsible or parcels lost or damaged in transit if you choose not to insure. It's Now Cool will not process returns that have not been approved by our customer service team via email prior.
- Once your return has been is received your exchange or refund will be processed immediately. Refunds can only be credited back to the credit card or Paypal account that was used to make the original purchase. Allow 5-10 days from when you return the product for your account to be credited.
- Sale items will not be accepted for refund only exchange.
- Refunds can only be issued to the original card used for the initial purchase.